Working at Madeleine House
60 Manor Road, Birmingham, B33 8EJ
Operated by Anchor Hanover Group
41 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Excellent leadership and strong safety measures support good training and positive culture, although uncertain staff retention and limited activities variety hold it back."
Safety & Risk
8/10
✓
2021 targeted inspection: Assured preventing infections via visitor screening/lateral flow tests, PPE with staff photos, zoning/walkie-talkies, fogger deep cleans; confident staff reporting (2018).
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff said 'I love the people and I love my job'; 'worked really hard to improve'; calm relaxed atmosphere; confident raising issues.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: 'Sufficient staff numbers on duty'; all staff felt 'sufficient numbers [...] to support people'; robust recruitment checks.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff up-to-date with training; Care Certificate induction; specialist dementia champions training; regular supervision and appraisals.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff said '[Registered manager's name] is an excellent manager and they make sure things get done'; relatives complimentary and formed 'partnership' with management.
Programmes
6/10
✓
Per 2018 comprehensive inspection: 'Anchor active' team activities programme with variety including nursery intergenerational visits, chair exercises, dementia-friendly themed areas, garden, shopping outings.
Points to consider
Staffing levels are sufficient to cover shifts safely but no details on low agency use or long-term staff retention to make workloads light and unhurried.
Per 2018 comprehensive inspection: 'We found on the day we visited, there were sufficient staff numbers on duty. All the staff we spoke with told us they felt there were sufficient numbers on duty to support people.'
No activities coordinator or specialist therapeutic programmes mentioned, so days may lack extra variety beyond basic group activities.
Per 2018 comprehensive inspection: 'A staff member explained not everyone enjoyed the activities [...] but they did their best to encourage people'; one person said 'I would like more activities'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews