Working at Madelayne Court
School Lane, Chelmsford, CM1 7DR
Operated by Runwood Homes Limited
112 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Staff feel supported in a positive culture with strong management and safety, but staffing shortages and few activities mean little time for engagement."
Safety & Risk
7/10
✓
At this assessment we found a positive culture of safety based on openness and transparency. Concerns about safety were listened to and investigated... Staff had received training in how to safeguard people and knew how to raise any concerns.”
Staff Culture
7/10
✓
Staff spoke of the positive culture within the service, and how they all felt well supported. Comments included, “I love working at the home... I am very happy working here, everyone is supportive and approachable.” And “It is the best it has been in a long while. Happy faces all round.”
Staffing Levels
5/10
!
Staffing levels were found to be adequate... However... it was observed to be more task focused with little or no time to spend on interaction and engagement with people. Staff members told us, “There are not enough staff... I sometimes have to tell people to wait.”
Training & Dev
6/10
✓
Staff had been recruited safely and suitably trained to meet people’s needs... “We do loads of training, I have spent last couple days training, I did dementia with the Alzheimer’s society, falls prevention. We do practical manual handling.”
Management
7/10
✓
The registered manager told us, “I have an open door policy, I am very visible out on the floor... Staff spoke of the positive culture within the service, and how they all felt well supported.”
Programmes
4/10
!
On observation although staff were present, we found there to be little social interaction for people or 1:1 engagement... There were a few group activities observed... singing, musical card games and ball games. However, we did not observe any 1:1 activity.”
Points to consider
Staffing is adequate but staff feel there are not enough so they have to tell people to wait and there's little time to chat beyond tasks.
Staff members told us, “There are not enough staff, the care team leader has to administer medicines, so it is difficult. It means I sometimes have to tell people to wait.”
Little time for social interaction or one-to-one engagement so the role is mostly task-focused personal care.
we found there to be little social interaction for people or 1:1 engagement for people who remained in their rooms... feedback we received indicated there was little time for staff to spend with people to create more meaningful social interactions.”
Only basic group activities like singing and games with no one-to-one so days lack variety beyond routine care.
There were a few group activities observed on day one... singing, musical card games and ball games... we did not observe any 1:1 activity for those people who remained in their rooms.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews