Working at Machlo

2021: Assured on infection prevention, PPE use, testing, cleaning, outbreak management, up-to-date policy; 2018: Safe medicines, robust recruitment, incidents analysed, proactive risks for independence.

Per 2018: Staff said 'I love working here' and 'I am proud to be working here'; felt valued, strong team spirit; 2021: Provider rewarded staff, staff felt supported.

Per 2018: Sufficient numbers of staff with same staff consistently used for continuity, strong staff presence observed; 2021 contingency plan for shortages.

Per 2018: Staff supported to complete Diploma in Health and Social Care, regular supervision, training matrix; 2021: Training on PPE with knowledge checked.

Per 2018 comprehensive inspection: Staff said 'The manager and deputy manager are excellent. They are always there for us'; 2021: Staff felt supported by the registered manager during the pandemic.

Per 2018: Multiple innovative approaches including video care plans, self-medication with picture profiles, kitchen redesign, cash machine training day, employment support with measurable independence gains.