Working at Mac Mae
2 Crosby Road, Nottingham, NG2 5GH
Operated by Because We Care Limited
6 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Strong leadership and innovative activities foster a positive family-like culture, but infection control issues and basic training hold it back."
Safety & Risk
4/10
!
We were not assured the service were following safe infection prevention and control procedures to keep people safe (2020 targeted IPC inspection).
Staff Culture
6/10
✓
Per 2017 comprehensive inspection: Staff spoke with pride of the work they did... 'I love Mac Mae, I would be happy for my family member to live here.' They told us staff and people who used the service were like family. Atmosphere at the home was very positive (2020).
Staffing Levels
6/10
✓
Per 2017 comprehensive inspection: We observed there were enough staff to meet the needs of people and staff told us they felt there were enough staff available to meet the needs of people.
Training & Dev
6/10
✓
Per 2017 comprehensive inspection: The records we looked at showed that staff received relevant training as well as regular supervision with their line manager.
Management
7/10
✓
The registered manager was very open to the issues identified and implemented changes immediately to make the improvements necessary and reduce the risk associated with COVID-19 (2020 inspection). Per 2017: The management team provided strong leadership and a clear direction to staff.
Programmes
7/10
✓
Per 2017 comprehensive inspection: monthly disco held at Mac Mae and people from all of the services were invited; staff discovered smartphone app for scanning food labels; support for overseas holidays, voluntary work placement, arts and crafts, community outings.
Points to consider
Infection control had issues like no social distancing in communal areas and not enough cleaning equipment which risked cross contamination.
three people living at the service were not practising social distancing, two meters apart when sitting around the dining table... There were insufficient cleaning materials in the building. There were three mops and one bucket
Training covers the basics and regular manager check-ins but no specialist courses or extra development mentioned.
Per 2017 comprehensive inspection: The records we looked at showed that staff received relevant training as well as regular supervision with their line manager.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews