Working at Mabbs Hall Care Home
45 High Street, Mildenhall, IP28 7EA
Operated by MNS Care Plc
29 bedsNursing homes
Workplace Score
3.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.6/10
Key Finding
"Good safeguarding training, but insufficient staffing, unsupportive management, and safety shortfalls hold it back."
Safety & Risk
3/10
✕
Improvements were needed to people's care plans and risk management plans to ensure clear guidance was provided for staff... This was a breach of regulation 12 (Safe Care and Treatment).
Staff Culture
4/10
!
Staff morale was mixed. Some staff spoke of supportive hands-on management support, whilst others told us there was a lack of support and the registered manager was not approachable.
Staffing Levels
3/10
✕
Whilst people were supported by kind and caring staff, there were insufficient numbers of staff to meet people's needs in a timely manner. This was a breach of Regulation 18 (Staffing).
Training & Dev
5/10
!
Staff had received training in safeguarding and had an awareness and understanding of how to recognise abuse and their responsibilities to protect people.
Management
3/10
✕
Staff did not always feel valued and supported by the registered manager. Some staff spoke of supportive hands-on management support, whilst others told us there was a lack of support and the registered manager was not approachable.
Programmes
3/10
✕
Per 2019 comprehensive inspection: People were not engaged with meaningful activities of their choice. There was a day centre on site that could be better accessed and utilised, but also people in their rooms had insufficient stimulation and meaning to their day.
Points to consider
Not enough staff so call bells take ages to answer and care feels rushed.
there were insufficient numbers of staff to meet people's needs in a timely manner.
Staff do not always feel valued or supported by the manager.
Staff did not always feel valued and supported by the registered manager.
Risk assessments and medication records have gaps that could put people at risk.
We found shortfalls in the management of risks to people's safety and welfare including, oversight of repositioning, fluid and nutritional intake... breach of regulation 12.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews