Last updated: 9 February 2026
"Staff felt valued and supported with enough staff and strong safety measures, but inconsistent leadership held back high-quality care."
People lived safely because the service assessed, monitored and managed safety well. Risk assessments were reviewed when a person's needs changed.
Staff felt respected, supported and valued by senior staff. One member of staff said, 'The registered manager is really good. We approach her if there are any issues and she does her best to resolve them.'
The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted.
Staff had training on how to recognise and report abuse and they knew how to apply it.
Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was working to improve the range of activities available for people using the service. People were now regularly attending leisure activities such as cycling, the cinema and attending social clubs. Some people attended adult education courses such as cookery and arts and crafts.
Manager is in place but leadership oversight is inconsistent, like not fully letting families join care plan reviews.
Despite overall improvements we found the provider was not doing all they could to ensure people and/or their representatives were able to play an active part in the development and review of their care and support plans.
Only standard training mentioned, no specialist courses or funded qualifications for career growth.
Staff had training on how to recognise and report abuse and they knew how to apply it.
Activities like outings and crafts are regular but lack robust plans or specialist approaches to enrich the workday.
Despite general improvements with activities the service did not have a robust system in place to ensure all people were fully engaged during activities or were being supported to retain and/or acquire daily living skills.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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