Working at Lyons Court Care Home

Not enough activities or staff chats with residents outside care tasks, so the job is mostly routine personal care, meals, and meds.

A person commented, “I only see staff at dinner time and medicines time.” We received mixed feedback about activities and entertainment. A relative commented, “[Name] needs a social life and activities to keep them occupied.”

Some areas of the home still need better cleaning to be fully odour-free, which means extra work keeping things hygienic.

further improvements were needed to ensure all areas of the home were clean and odour free. A relative commented, “[Name]’s room has been decorated but the lounge needs painting. The ceiling is dirty.”

Audits and checks are not done often enough, so issues might not get spotted quickly by managers.

more frequent audits, and walk arounds were needed to ensure the timeliness of actions and to maintain the quality and safety of service provision.