Working at Lynton Terrace
1-3 Lynton Terrace, London, W3 9DU
Operated by Hestia Housing and Support
10 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Good training and supportive culture for staff, but unsafe medicines storage and staffing pressures from agency workers hold it back."
Safety & Risk
3/10
✕
Medicines were not always stored in a safe way. There were 3 cabinets used to store medicines for people. One of these did not have a lock. The cabinet was filled in a way which prevented the door from fully closing. The door on another cabinet had broken away from some of the hinges... A controlled drug... prescribed for a person who stopped using the service in 2022, was still stored at the home.
Staff Culture
6/10
✓
Staff told us they felt supported and had the information they needed for their work... One staff member told us 'I would 100% recommend this as a good place to work.'
Staffing Levels
4/10
!
There were a number of staff vacancies at the service and the provider had found it hard to recruit to these... some of these staff were from a recruitment agency employed on an as required temporary basis. Rotas confirmed this. The staff told us this meant they felt some pressure.
Training & Dev
7/10
✓
Staff undertook an induction to the service which included training in a variety of areas. They had regular training updates and were supported to undertake vocational qualifications.
Management
5/10
!
The registered manager also managed another care service. They supported an interim manager who worked at Lynton Terrace full time. People using the service and staff told us they felt the interim manager was approachable and had helped develop the service.
Programmes
6/10
✓
Organised activities within the home included developing skills, such as cooking and having fun through games, and crafts. There was a well-resourced activities room. People were supported to choose and take part in special events outside of the home including day trips to places of interest.
Points to consider
Medicines stored unsafely in unlocked or broken cabinets, with old prescription drugs not disposed of and chemicals left unlocked.
One of these did not have a lock... door had broken away from some of the hinges... controlled drug... still stored at the home... chemicals, such as cleaning products and paint, in unlocked areas and corridors.
Staff vacancies filled by temporary agency workers, putting pressure on the permanent team.
There were a number of staff vacancies... relied on temporary staff... staff told us this meant they felt some pressure because temporary staff did not always know the service.
Registered manager splits time managing another home and just supports the full-time interim manager.
The registered manager also managed another care service. They supported an interim manager who worked at the service full time.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews