Working at Lynton Hall Care Home
2 Lynton Road, New Malden, KT3 5EE
Operated by Bupa Care Homes (ANS) Limited
51 bedsNursing homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Staff feel supported by great management with good training and safety, but limited activities and programmes hold it back."
Safety & Risk
8/10
✓
People felt safe... Staff received training and understood how to protect people from abuse... Any safeguarding concern received were appropriately recorded, reported and investigated... Medicines were managed by staff who had received the relevant training.
Staff Culture
7/10
✓
Staff told us they enjoyed working for the provider. Comments included, 'It's lovely working here. I find it comfortable.' People received support with communication... Staff were kind, compassionate and respectful towards people.
Staffing Levels
6/10
✓
Staff told us they were able to meet people's care and support needs safely. Their comments included, 'We have enough time to talk to residents. We had a challenge in the mornings... It's been addressed now.'
Training & Dev
7/10
✓
Records showed and staff had confirmed their training was comprehensive and relevant to their role. Training attended by staff was in relation to safeguarding... dementia care... Staff were supported to get a nursing qualification and train as a chef.
Management
8/10
✓
Staff told us they enjoyed working for the provider. Comments included, 'It's lovely working here... The [registered] manager is very ok. 1 of the things she has is an open door policy' and '[The registered manager] is wonderful, very nice. Definitely supportive.'
Programmes
3/10
✕
We saw some strategies of dementia care... Pictures were used... Memory boxes were available to help people... However, we felt that more could be done to support people living with dementia.
Points to consider
No activities programme or coordinator, so the role is mostly routine personal care with just basic dementia aids like pictures and memory boxes.
We saw some strategies of dementia care being implemented... Pictures were used in communal rooms such as toilets to support people's orientation. Memory boxes were available... However, we felt that more could be done to support people living with dementia.
Staffing is adequate with enough staff to meet needs safely, but there were past morning challenges that needed extra staff added.
We had a challenge in the mornings as there are a lot of residents need [support with eating]. It's been addressed now... the management was able to increase the staffing for this.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews