Working at Lynhales Hall Nursing Home

Staff numbers were adequate but gaps meant some residents missed planned support and care staff had to cover cleaning duties until more were hired.

During the visit on 23 April 2024 we saw some people were supported by staff, however other people did not have the levels of support to keep them safe. For example, some people's support did not match what was written in their risk assessments.

Only standard training like Care Certificate and checks, no specialist courses or funded qualifications for career growth.

Per 2023 comprehensive inspection: Staff completed the Care Certificate... Staff completed competency checks and the registered manager completed observations of their practice.

Manager supportive to staff but slow at first to fix relative concerns like cleanliness.

Some relatives told us when concerns around cleanliness were raised management had been slow to take appropriate action.