Working at Lynfords
3a Nursery Close, Hailsham, BN27 2PX
Operated by Achieve Together Limited
6 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.6/10
Key Finding
"Improving staff culture and effective safety measures stand out, but no registered manager and high agency staff use create major challenges."
Safety & Risk
6/10
✓
We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively and safely... responding effectively to risks and signs of infection.
Staff Culture
6/10
✓
Staff morale had been low but there were regular staff meetings and management had ensured that all staff attended a recent supervision meeting. Staff told us support had greatly improved.
Staffing Levels
4/10
!
given the high use of agency staff at times, this could mean that people did not always have their own toiletries. At the time of inspection there were only 2 staff on duty for 4 people.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff attended regular training to update their knowledge and skills. They attended regular supervision meetings and told us they were very well supported by the management of the home.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post for three weeks and they told us they would be submitting their application to register.
Programmes
5/10
!
Each person had a weekly planner that included activities they enjoyed... Pet Pals visited every three months... Art and craft sessions were also regularly provided. An aromatherapist visited every other week.
Points to consider
No permanent manager in place, new one only started 3 weeks before inspection
At the time of our inspection there was not a registered manager in post. A new manager had been in post for three weeks
High agency use and low staff numbers at times stretch the team and affect care
given the high use of agency staff at times... At the time of inspection there were only 2 staff on duty for 4 people. Some people had one to one hours
Staffing shortages mean planned activities often get missed or replaced with TV and music
Daily records did not always show that these activities had been achieved. Staff said they did their best to follow planners, but often because of staff levels or skill mix... heavy reliance on TV and music
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews