Working at Lynfield
22 Norwich Road, Bungay, NR35 2JL
Operated by Kingsley Care Homes Limited
9 bedsResidential homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.5/10
Key Finding
"Staff and relatives feel heard in an open culture with comprehensive training for new staff, but unsafe recruitment and few activities hold it back."
Safety & Risk
4/10
!
Risks to people's health, safety and welfare had not always been robustly assessed and mitigated. This could have placed them at increased risk of harm.
Staff Culture
6/10
✓
Staff and relatives were positive about the open and inclusive way the registered manager was trying to take the service forward. They commented on the fact they felt their voices were heard and they had influence over how the service was run.
Staffing Levels
4/10
!
Staff were not always safely recruited. Staff recruitment records did not always show a complete employment history and, in two records, contained very few details about the person.
Training & Dev
5/10
!
New staff received a comprehensive and very detailed induction which was designed to give them the skills they needed. Some key training had been delayed recently due to the Covid-19 pandemic but was rescheduled for January 2021.
Management
4/10
!
Oversight and monitoring of the safety and quality of the service needed to improve. Both the registered manager and the provider needed to have more effective systems in place to ensure safe recruitment of staff.
Programmes
3/10
✕
Daily care records showed in-house activities were not always offered as a substitute. Staff told us they wanted to do more to promote people's independence.
Points to consider
Not much going on with activities or community trips lately, so shifts are mostly routine personal care.
Daily care records showed in-house activities were not always offered as a substitute.
Hiring new staff skips proper checks like full job histories and detailed interviews.
Staff recruitment records did not always show a complete employment history and, in two records, contained very few details about the person. Interview notes were incomplete.
Risks and accidents are not checked thoroughly enough and care plans are sometimes ignored.
We were not fully assured that staff always followed all this guidance. We have made a recommendation about reviewing incident and accident records to ensure care plans had been followed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews