Working at Lyndon House
2 High Street, St Albans, AL4 9DH
Operated by The Salvation Army Social Work Trust
32 bedsResidential homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.5/10
Key Finding
"Strong person-centred culture and stable permanent staffing with supportive managers, although activities are basic without specialist programmes."
Safety & Risk
8/10
✓
2022 IPC inspection: Assured provider was preventing infections, using PPE effectively, accessing testing, managing outbreaks, with management oversight and audits; 2018 confirmed good safeguarding and risk management.
Staff Culture
9/10
✓
Per 2018 comprehensive inspection: 'very strong, person centred culture and the ethos was that of an extended family'; staff 'spoke positively and passionately', exceptional praise from people and relatives.
Staffing Levels
7/10
✓
Per 2018 comprehensive inspection: 'mainly permanent staff working at the home and very few shifts were covered by agency staff.' People said 'staff are always available when I need help'.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: 'staff were given opportunities to achieve nationally recognised qualifications' with induction, shadowing, and training in key areas like safeguarding and manual handling.
Management
7/10
✓
Per 2018 comprehensive inspection: 'The managers are good and they listen. They are all for the residents and staff which is great.' Relatives praised management stability.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Activity coordinator and volunteers provided quizzes, flower arranging, arts and crafts, musical entertainment, gardening club and outings.
Points to consider
Activities are regular but basic like quizzes, crafts, gardening and outings, with no specialist programmes to make the role more varied and fulfilling.
Per 2018 comprehensive inspection: Current activities included, quizzes, flower arranging, arts and crafts, musical entertainment, gardening club and many outings organised by staff and volunteers.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews