Working at Lyndon Croft

Staff training has gaps, with some long-term staff behind on mandatory updates and no checks on online learning.

some staff who had been employed for a long time had not completed mandatory or refresher training. Once online learning was completed there were no checks or discussions completed or observations recorded to evidence staff learning

Staffing levels are too low at nights and weekends, leaving staff stretched and residents waiting longer.

many staff told us they felt the staffing levels were too low to spend meaningful time with people. Some staff also told us how at weekends and night the staffing levels were of concern

Safety issues like medication errors and missed reporting of risks such as self-harm make care unreliable.

medicines were not always administered as prescribed... records demonstrating one person who was expressing thoughts of harming themselves were not reflected in their support plans and had not been referred to the local safeguarding team