Working at Lyndhurst Residential Care Home
51 Orrell Lane, Liverpool, L9 8BX
Operated by Lyndhurst Limited
20 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff feel like family with strong teamwork and stable staffing without agency use, but poor audits miss risks, care plans and meds issues."
Safety & Risk
3/10
✕
Some risk assessments lacked detail and did not consistently reflect people’s capacity or preferences ... minor issues such as missing opening dates on liquid medicines ... 1 medicine recorded as not given.
Staff Culture
6/10
✓
Staff described the home as a “little family” and felt supported ... Staff wellbeing was promoted, and there was a culture of teamwork and mutual respect.
Staffing Levels
6/10
✓
Staffing levels were appropriate. ... The service did not use agency staff, which helped maintain consistency in care. One staff member said, “Staffing is okay, people can go off, but we manage.”
Training & Dev
5/10
!
One staff member said, “The [registered] manager is lovely, training is good.” Staff had completed competency assessments, and there was a culture of teamwork and mutual respect.
Management
4/10
!
Governance, management and sustainability Score:1 ... audits had not always identified key environmental issues ... care plan audits had not consistently captured person-centred details
Programmes
3/10
✕
We saw evidence of people choosing their meals and activities ... staff supported them to access the community where possible.
Points to consider
Risk assessments often miss details on people's health needs or choices, and there were small gaps in medication records.
Risk assessments did not consistently reflect people’s capacity or preferences ... missing opening dates on liquid medicines and eye drops, and 1 medicine recorded as not given.
Managers' checks and audits did not spot issues like gaps in care plans or risks in time.
audits failed to pick up environmental and care planning concerns ... care plan audits had not consistently captured person-centred details or fully reflected individuals’ capacity and preferences.
No activities coordinator or varied programme, just basic choices like meals and occasional outings, so shifts are mostly routine care.
We saw evidence of people choosing their meals and activities ... staff supported them to access the community where possible.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews