Working at Lyndhurst Residential Care Home

Risks to people were assessed and there were plans in place to manage identified risks. Medicines were managed safely. Staff had completed safeguarding training and understood their responsibilities.

Staff felt valued and listened to. One member of staff told us, 'She asks us to tell her what we think is best for our residents and she tries to accommodate things'.

There were sufficient staff to meet people's needs. Staff told us there were enough staff. One member of staff said, 'I think that we have enough staff and we cover shifts if people are ill'.

Staff were positive about the training they completed and were able to access additional training to support their personal development. One member of staff told us, 'Here I have done my NVQ 2 and am about to start on meds training'.

Staff were extremely positive about the changes the registered manager had made. One member of staff told us, 'I think that our new manager is excellent. We are now working as a team.'

The provider had employed a well-being assistant... People told us about the activities they enjoyed... filling the small flowerpots this week with crocuses... knitting these squares... paint bird boxes.