Last updated: 9 February 2026
"Strong safety practices and good training with a happy team, but leaders failed to report serious incidents and activities remain basic."
2021: assured on all IPC including 'PPE effectively... testing... infection outbreaks... managed'; Per 2019: staff confident on safeguarding reporting, incidents analysed for learning.
Per 2019: staff 'high level of satisfaction... very approachable... easy to work for... everybody really cares... works together very well'; relative 'it's like a big family really'.
Per 2019: 'There were enough staff on duty... well staffed here, plenty of time to provide care'; relative 'Most of the time there's plenty of staff on duty, possibly less at weekends'.
Per 2019: staff received 'continual training... enabled... to complete additional nationally recognised training'; 'One to One' supervision completed.
Per 2019 comprehensive inspection: provider failed to notify CQC of all notifiable incidents including some safeguarding matters as required by law.
Per 2019: 'There was an activities programme... gardening... entertainment and activities... supported to access the local community'.
Leaders failed to report all serious incidents and some safeguarding issues to the regulator, showing oversight gaps.
The provider had failed to send statutory notifications required by law... some safeguarding matters had not been reported as required.
Just basic activities like gardening, entertainment, and outings with no dedicated coordinator or varied programme.
There was an activities programme in place for people at the service and some people were supported to access the local community... I like gardening... entertainment and activities.
Staffing is adequate with enough staff most days, but possibly thinner at weekends and no details on retention or agency use.
Most of the time there's plenty of staff on duty, possibly less at weekends... I think it's very well staffed here, plenty of time to provide care.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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