Last updated: 10 February 2026
"Strong safety and a supportive family team culture, but activities lack innovation and long-term staff stability is unclear."
2022: Assured effective PPE, infection prevention, outbreak management. Per 2018: Good safeguarding knowledge, risk assessments, incidents analysed (sensor mats reduced falls).
Per 2018: Staff described strong teamwork: 'We are like a big family... good communication... respect each other's diversity... issues resolved straight away.'
Extra permanent staff employed to cover isolations, pay and conditions improved for loyalty (2022). Per 2018: 'Enough staff to meet needs... responded promptly... provide interaction.'
Per 2018: Staff: 'Lots of training... regularly updated... working towards NVQ.' Training in safeguarding, dementia; regular supervision and induction with shadow shifts.
Per 2018: Staff: 'The [registered manager's] door is always open... approachable. The place is well managed... We are like a big family here... very supportive.'
2022: Activities co-ordinator 30 hours/week for one-to-one. Per 2018: Coordinator ran exercise, sing-alongs, doll therapy, knitting, pampering, in-house shopping, trips.
There's an activities coordinator with varied sessions like music and trips, but nothing specialist or innovative to really enrich the working day.
Per 2018: 'physical exercise session... sing-a-long... doll therapy... in-house shopping, trips to the local community'
Staffing covers needs well with extras for tough times and better pay, but no details on long team stability or unhurried care.
Per 2018: 'There were enough staff to meet people's needs... responded promptly'
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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