Working at Lyndhurst

People's safety was a priority. Staff had received various safeguarding training... People received their medicines as prescribed... lessons were learned from incidents.

The culture within the service was extremely positive, with staff feeling exceptionally valued and supported... Staff spoke passionately and positively about working at this home.

There were sufficient numbers of safely recruited staff. Where there were planned or unplanned staff absences, these were covered by other workers employed by the provider, meaning the use of agency workers was not needed.

Training records showed high levels of completion. Specialist training had been provided... Staff felt they were well-trained. We saw evidence of monthly supervisions.

The service was led by a management team who demonstrated outstanding values. They showed excellent insight... greatly valued and supported their staff team. Staff spoke passionately and positively about working at this home.

'Recovery Star' model was used... People were supported to take part in education... pets in the home... community partnerships with PCSO and Philomena Protocol.