Working at Lyndhurst House

Medicines were administered and recorded safely and staff understanding of when to administer PRN (as and when required medicines) was robust. Risk assessments in relation to epilepsy care were not robust... however, the management took immediate action to address this.

Staff told us they received good support from the management team because they felt supported in their role and confident that any concerns raised would be dealt with quickly. Staff told us they liked working at the service and the manager was supportive and approachable.

There were enough staff on shift and the service adhered to the commissioned hours people had including 2:1 and 1:1 support. Agency staff were only used very occasionally, when there had been absences.

The provider’s training matrix showed that all staff had completed mandatory training. Staff had undertaken training relating to the wide range of strengths and impairments... Staff felt the training they had was adequate for their role.

The service has a registered manager, and the management team had good oversight of the care and support provided. Staff told us they felt supported by the management team who they described as kind and responsive.

People were actively engaged in various meaningful activities and had activities planned every day including bowling, trips to the café, meeting friends and family... Residents worked in the garden, planting vegetables and flowers.