Working at Lyndhurst
28-30 Woodhouse Road, London, N12 0RG
Operated by CareTech Community Services Limited
25 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff feel valued and supported with regular training and enough people on shift, but poor company oversight misses risks and there's no activities programme."
Safety & Risk
6/10
✓
Some of records lacked specific detail on how to mitigate and manage risks to people and had not been recently updated. Relapse triggers were not always available on the care plans we looked at. The provider addressed these issues immediately following our inspection.
Staff Culture
6/10
✓
There was a positive culture throughout the service. Staff told us they enjoyed working at the service and felt valued. Staff felt very well supported.
Staffing Levels
6/10
✓
There were enough staff to keep people safe and meet their individual needs. The registered manager had recently recruited a number of new staff and had increased the staffing ratio for people during the night.
Training & Dev
6/10
✓
Staff told us they had received training, and this was refreshed on a regular basis to keep their knowledge up to date. Supervisions were happening to allow staff the time to express their views and reflect on their practice.
Management
4/10
!
Auditing systems to monitor the provision of the care being delivered were not always effective as we found risk assessments had not always been adequately completed and reviewed, audits had not identified the issues relating to the lack of relapse indicators in people's care plans. In addition, there was a lack of support and oversight from the provider
Programmes
3/10
✕
People were able to choose to take part in activities, stay in their room or go into a communal room for company.
Points to consider
No activities coordinator or regular programme, so the job is mostly routine personal care tasks.
People were able to choose to take part in activities, stay in their room or go into a communal room for company.
Company oversight is lacking, so checks on care quality miss important issues like risk plans.
Auditing systems to monitor the provision of the care being delivered were not always effective as we found risk assessments had not always been adequately completed and reviewed, audits had not identified the issues relating to the lack of relapse indicators in people's care plans. In addition, there was a lack of support and oversight from the provider
Gaps in risk details and relapse plans mean staff rely on knowing people well rather than full written guidance.
Some of records lacked specific detail on how to mitigate and manage risks to people and had not been recently updated. Relapse triggers were not always available on the care plans we looked at.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews