Last updated: 10 February 2026
"Some staff support each other well, but serious safety failures like unreported abuse, risky recruitment checks and no activities hold it back."
We found incidents where safeguarding alerts were not raised to ensure they were investigated properly. By failing to inform the relevant authorities of these allegations of abuse, this placed people at risk of ongoing harm or abuse.
We received mixed feedback from staff about their support at the service. Some staff noted they were happy with the support from the registered manager and other staff told us they supported each other better but did not think the registered manager listened to them.
The registered manager did not always ensure all required recruitment checks and information were gathered before staff started work... By failing to obtain all required recruitment information, the registered manager put people at risk of being supported by unsuitable staff.
We did not have evidence to confirm all staff had completed [safeguarding] training... The provider could not assure us all the staff had the required training and competencies.
The registered manager did not demonstrate they had robust quality assurance systems and governance processes which operated across all levels of the service.
The service did not offer any activities to people because the registered manager told us this was 'not a nursing home'.
Big safety problems like not reporting abuse suspicions and gaps in medication checks leave people at risk.
We found incidents where safeguarding alerts were not raised... placed people at risk of ongoing harm or abuse. We found some out of date equipment such as syringes... records had many gaps.
Hiring skips key checks like full job history and criminal record checks, so risky staff might be working there.
We found missing information such as records of full employment history... The registered manager did not always ensure Disclosure and Barring Service (DBS) checks were carried out correctly.
No activities or engagement programmes, so the job is just routine personal care and rehab tasks.
The service did not offer any activities to people because the registered manager told us this was 'not a nursing home'.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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