Working at Lynden Hill Clinic

We found incidents where safeguarding alerts were not raised to ensure they were investigated properly. By failing to inform the relevant authorities of these allegations of abuse, this placed people at risk of ongoing harm or abuse.

We received mixed feedback from staff about their support at the service. Some staff noted they were happy with the support from the registered manager and other staff told us they supported each other better but did not think the registered manager listened to them.

The registered manager did not always ensure all required recruitment checks and information were gathered before staff started work... By failing to obtain all required recruitment information, the registered manager put people at risk of being supported by unsuitable staff.

We did not have evidence to confirm all staff had completed [safeguarding] training... The provider could not assure us all the staff had the required training and competencies.

The registered manager did not demonstrate they had robust quality assurance systems and governance processes which operated across all levels of the service.

The service did not offer any activities to people because the registered manager told us this was 'not a nursing home'.