Working at Lyndale
24 Southbank Close, Hereford, HR1 2TQ
Operated by Lyndale (Hereford) Limited
10 bedsResidential homes
Workplace Score
7.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.8/10
Key Finding
"Stable long-serving staff and supportive management create a positive environment, but the lack of a dedicated activities coordinator limits programme variety."
Safety & Risk
8/10
✓
People's individual requirements had been used to create risk assessments that were comprehensive and up to date... People received their medicines on time and in a safe way. Audits were undertaken regularly... Analysis took place after any incident, accident or near miss.
Staff Culture
7/10
✓
Staff felt they were well trained and supported which in turn helped them to support the people they cared for. One staff member told us 'What I like about this company is that they know your name and the residents, we aren't a number, we are people'.
Staffing Levels
9/10
✓
A large proportion of the staffing team had worked at Lyndale for a long period of time... No agency or temporary staff were used in the home... We found there were enough staff available to meet people's needs.
Training & Dev
8/10
✓
Staff were supported to increase their skills and knowledge through completing National Vocational Qualifications and other nationally recognised training. Staff received regular supervision sessions and had opportunities to attend regular staff meetings.
Management
8/10
✓
The registered manager was open, honest and committed... People and staff spoke highly of the registered manager and deputy... A member of staff told us, 'I can always go to the manager with anything.'
Programmes
6/10
✓
There were organised activities within the home and local community... People were supported to attend local community groups... We saw group long distance day trips out were planned in advance... each person had a 'scrap book' full of pictures and mementos from recent activities and trips.
Points to consider
Work mostly involves personal care with added community outings, shopping trips and day trips, but no dedicated activities coordinator or specialist creative programmes to make the role more fulfilling.
There were organised activities within the home and local community. One person spoke about the variety of things they liked to do. They said, 'I like going out shopping with [staff member] and can go to the pub for lunch if I want to'. Another person said, 'I go Tesco now'. People were supported to attend local community groups where they wished.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews