Last updated: 10 February 2026
"Staff praised the leadership and safety practices, but bank staff cover absences and activities lack a dedicated coordinator."
Staff completed safeguarding... training and knew what actions to take... People had risk assessments... Medicines were managed safely... with medicine care plans.
Staff told us there was effective communication within the team... '[Staff meetings] are very useful. We discuss all the things, good and bad' and open door policy.
People told us there were enough staff on duty... Records showed there were at least two staff on shift every day... The service used its own bank of staff to cover staff absences.
Training records showed staff had received up to date training relevant to their role... mental health and stress management, depression, ageing, wound care, anxiety, activities and exercise. Staff were supported with regular supervisions and appraisals.
Staff spoke positively about the leadership... 'We have a lot of support from management. [Registered manager] is amazing' and 'I love [registered manager]. They are a very good manager.'
Care records documented the activities... playing musical instruments, drawing, painting, musicals, writing letters, day trips and board games... skill development areas... independence with cooking and laundry.
Staffing is enough for needs but they use bank staff to cover absences, so shifts might sometimes have less familiar faces.
The service used its own bank of staff to cover staff absences.
Activities include arts, music, trips and skill building but no dedicated coordinator or specialist programmes to make the role more varied.
Care records documented the activities people participated in which included, playing musical instruments, drawing, painting, musicals, writing letters, day trips and board games.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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