Last updated: 10 February 2026
"Staff feel supported with an exceptional manager, but serious safety risks, poor night staffing and unqualified care staff hold it back."
'The provider did not follow national guidance in relation to infection control. The premises the provider was responsible for were not clean and hygienic' plus medicines breaches and unsecured premises.
Staff survey showed they felt 'supported and appreciated', but comments like 'frustrating when poor staffing and lack of cooperation among some team members' indicate mixed morale.
'night staffing consisted of 2 care assistants and 1 registered nurse to support 26 people' with no permanent staff on lower floor and doubts over emergency evacuation.
'none of the care staff had Level 2 or above qualification in health and social care and only 5 out of 8 permanent staff members had completed the Care Certificate' with competence gaps.
Staff praised registered manager as 'exceptional', approachable and leading by example, but 'governance, management and accountability arrangements were not always reliable and inconsistent' with regulatory breach.
'There’s nothing to stimulate [my loved one] at all there. [They] just stare at the walls all day' and activities coordinator reassigned to kitchen.
Not enough staff on duty especially nights with just 3 for 26 residents, so call bells take 20-30 minutes and emergencies are risky.
night staffing consisted of 2 care assistants and 1 registered nurse to support 26 people... “Staff are very slow to respond. Sometimes [my loved one] has to wait 20 to 30 minutes before someone comes.”
Serious safety problems like unsecured doors letting strangers in, dirty uncleaned rooms spreading germs, and medication errors with out-of-date drugs.
The premises were not fully secured to prevent unauthorised entry... premises... not clean and hygienic... One of the controlled drugs had been continuously administered... despite being out of date
Care staff lack basic qualifications with none holding Level 2 health and social care diploma and most missing the Care Certificate.
none of the care staff had Level 2 or above qualification in health and social care and only 5 out of 8 permanent staff members had completed the Care Certificate
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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