Working at Lyles House
7 The Street, Dereham, NR20 5AS
Operated by Honest Care Group Ltd
20 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Compassionate leadership, positive team culture and strong safety practices, although limited activities with few trips and unclear staffing calculations need attention."
Safety & Risk
8/10
✓
Risks relating to people's care needs had been identified and assessed thoroughly. Medicines were managed safely and staff had received appropriate training and competency checks.
Staff Culture
7/10
✓
Staff told us they were valued by the provider. Staff told us they worked as a team and enjoyed working at the service. Our observations found there to be a respectful and pleasant culture amongst staff and leaders.
Staffing Levels
6/10
✓
Whilst we found there to be enough staff to meet people's care needs, the tool used to calculate staffing levels was unclear and required review.
Training & Dev
6/10
✓
Staff had a thorough induction and completed ongoing training. Staff and leaders said they felt able to provide a good level of care because they had been well supported and trained.
Management
7/10
✓
We saw, and staff told us, that the manager led the service with integrity and compassion. The provider maintained a high level of visibility within the service and worked in partnership with the management team.
Programmes
4/10
!
Whilst uptake was limited, the service offered a variety of activities based on people’s feedback. There were very few opportunities for people to go on trips or outings.
Points to consider
The role is mostly routine personal care with basic activities like entertainers, exercise and singing, but very few trips out.
Whilst uptake was limited, the service offered a variety of activities based on people’s feedback. There were very few opportunities for people to go on trips or outings.
Staff numbers are enough but the way they work out how many staff are needed is unclear and needs fixing.
Whilst we found there to be enough staff to meet people's care needs, the tool used to calculate staffing levels was unclear and required review.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews