Last updated: 9 February 2026
"Supportive leadership and positive culture, although staffing sometimes gets stretched and training lacks specialist development."
Staff knew how to recognise signs of possible abuse and were confident in the reporting procedure
The service promoted a positive culture that was person-centred, open, inclusive and empowering
There were enough staff to support people safely and appropriate recruitment procedures were followed
New staff completed a comprehensive induction and all staff received regular support, supervision and appraisals
The registered manager and other leaders... had the necessary skills... Staff said they felt respected, supported and valued
People enjoyed the morning exercise session... singalong that was organised for Thursdays... 'Zootastic' animal handlers
Staffing is adequate but relatives say staff sometimes get stretched and have to move a bit faster
I think at times there are not enough of them [staff]. I've observed them being stretched at times
Only standard training and supervisions with no funded specialist courses or career development
All staff completed essential training that was relevant to their roles, as well as training in subjects that were 'service or person specific'
AI Generated
Last inspected: March 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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