Working at Lydgate Lodge

Risk assessments were person centred and reviewed regularly. Accidents and incidents were recorded, analysed, and learning shared at meetings, supervisions and handovers

Staff told us, 'I feel [registered manager] has made a big difference... Everybody feels a lot more supported' and management were described as 'very approachable, all hands on'

People felt there were enough staff on duty although a visitor told us, 'No, there's never enough; they're absolutely brilliant, but they're always rushed.' Staff said, 'We don't often use agency staff... On a night, we will use agency staff'

New staff were supported with induction and shadowing. Staff training was updated at regular intervals and they received on-going, regular supervision

Staff told us, 'The management take on board any personal problems. They will come and talk to you. Very approachable, all hands on' and 'Everybody feels a lot more supported… If we have any new ideas, [registered manager] and [care manager] are willing to listen'

Two activities organisers provided a weekly planner, range of activities including music, gardening competition with nursery and fire service, and community trips like Copshop Dementia Café