Last updated: 10 February 2026
"Supportive approachable management fosters a positive culture, although staffing leaves staff feeling rushed with agency used on nights."
Risk assessments were person centred and reviewed regularly. Accidents and incidents were recorded, analysed, and learning shared at meetings, supervisions and handovers
Staff told us, 'I feel [registered manager] has made a big difference... Everybody feels a lot more supported' and management were described as 'very approachable, all hands on'
People felt there were enough staff on duty although a visitor told us, 'No, there's never enough; they're absolutely brilliant, but they're always rushed.' Staff said, 'We don't often use agency staff... On a night, we will use agency staff'
New staff were supported with induction and shadowing. Staff training was updated at regular intervals and they received on-going, regular supervision
Staff told us, 'The management take on board any personal problems. They will come and talk to you. Very approachable, all hands on' and 'Everybody feels a lot more supported… If we have any new ideas, [registered manager] and [care manager] are willing to listen'
Two activities organisers provided a weekly planner, range of activities including music, gardening competition with nursery and fire service, and community trips like Copshop Dementia Café
Staffing is adequate but staff can feel rushed at times, and agency is used on nights.
A visitor told us, 'No, there's never enough; they're absolutely brilliant, but they're always rushed.' Staff said, 'On a night, we will use agency staff'
Only standard training like induction, refreshers and supervision, no specialist courses or funded qualifications.
New staff attended training, induction and shadowing. Staff training updated every six months or yearly as refresher
Activities programme is regular with two coordinators but mostly basic like music, arts, outings and no specialist therapeutic approaches.
Range of activities... Residents receive a weekly planner… music but [person] isn't bothered by arts and crafts... gardening competition... Copshop Dementia Café
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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