Working at Lydfords Care Home
23 High Street, Lewes, BN8 6DR
Operated by Barchester Healthcare Homes Limited
36 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Experienced visible leadership and safe practices, although staff retention and innovative programmes need attention."
Safety & Risk
8/10
✓
Medicines were managed in a safe way. People were protected from risks of abuse. Risks to people were regularly assessed, monitored and managed. Staff recorded all incidents and complaints. These were analysed.
Staff Culture
7/10
✓
Many people spoke about the positive, open and inclusive culture. Staff felt supported by the registered manager. A staff member told us, 'The registered manager and the senior team in general are so supportive and approachable.'
Staffing Levels
6/10
✓
There were enough qualified and experienced staff to meet the needs of people. People said that call bells were generally answered promptly, and they did not have to wait for care.
Training & Dev
7/10
✓
Staff were well supported and had access to a range of training and information. Training was overseen by a training manager and was regularly refreshed. Staff could request courses to develop new skills and qualifications.
Management
8/10
✓
The registered manager was experienced and qualified. They worked closely with staff, leading by example. People spoke positively: '[she is] brilliant and very visible. Her door is always open.'
Programmes
6/10
✓
There was a wide range of different social and leisure activities... The provider employed staff who planned, organised and facilitated a range of leisure activities and social events. From visiting entertainers to regular group classes, such as quizzes.
Points to consider
Staffing levels are adequate so call bells get answered promptly, but no details on low staff turnover or avoiding agency workers.
There were enough staff to meet people's needs and to keep them safe. People said that call bells were generally answered promptly.
Varied activities like quizzes, outings, entertainers and community visits keep things interesting, but no specialist programmes or innovative methods mentioned.
There was a wide range of different social and leisure activities and people were able to take part in these. From visiting entertainers to regular group classes, such as quizzes and activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews