Last updated: 10 February 2026
"Inspirational leadership, positive culture, and strong safety practices, although basic training and limited activities hold it back."
There was a culture of reflective practice when things went wrong. Reviews were carried out following incidents and appropriate action was taken to mitigate future risk. Staff told us, 'I wouldn't hesitate to report abuse' and 'I'd report it straight away.'
The culture of the service was positive, open, inclusive, and empowering. Managers and staff showed a lot of passion for ensuring people received a high-quality service. People, staff, family members/carers were complementary about the registered manager and staff team.
People received care and support from the right amount of suitably skilled and experienced staff. Staff rotas were organised flexibly around occupancy levels and people's needs.
Staff completed training in topics of health and safety including, fire safety, first aid and the use of equipment. Staff received training on safeguarding adults from abuse. Staff with responsibilities for managing medicines had completed the required training and competency checks.
The registered manager inspired confidence in the staff team and led by example. Managers at all levels maintained oversight of the service to support continual improvement.
People were fully involved in planning things such as meals, routines, and activities. One person took the lead on planning improvements to the garden in preparation for the summer months.
Only standard mandatory training like first aid, safeguarding, and medicines checks, no specialist courses or funded qualifications.
Staff completed training in topics of health and safety including, fire safety, first aid and the use of equipment. Staff received training on safeguarding adults from abuse. Staff with responsibilities for managing medicines had completed the required training and competency checks.
No activities coordinator or specialist programmes, so the role is mostly routine personal care plus resident-led planning and basic outings.
People were fully involved in planning things such as meals, routines, and activities. One person took the lead on planning improvements to the garden in preparation for the summer months.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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