Last updated: 10 February 2026
"Approachable supportive management and positive staff culture, but bank staff cover shortfalls and activities lack a dedicated coordinator."
People felt safe, 'There's always staff around'; safe medicines systems, good risk management, confident reporting but PBS policy gaps and no evidence of staff support after racial abuse incidents.
Staff said 'There is a positive staff culture, the manager is very approachable'; 'I really enjoy my work'; open communication via meetings, de-briefs, and supervision.
Staff confirmed 'the current staff team was stable, there were no vacancies' but 'bank staff were used to cover shortfalls'; observation confirmed 'sufficient experienced and competent staff'.
'Ongoing training is good. We've also had specific training that includes, sepsis, epilepsy, cerebral palsy. We have supervision with the manager'; staff trained in safeguarding, MCA, DoLS but not all RPI refresher up to date initially.
Staff described the manager as 'very approachable and supportive, has an open door policy, always available, well experienced' and noted 'massive improvement' with proactive leadership.
People 'go out to places every day, I choose what I want to do'; supported for 'walks, swimming... college... holiday'; monthly keyworker meetings to plan activities.
Enough staff usually but bank workers cover sickness and leave, so not always the regular team.
Staff told us how they picked up shifts due to leave or sickness or how bank staff were used to cover shortfalls.
Activities are regular community outings and choices but no dedicated coordinator or specialist creative programmes.
People get the opportunity to go out daily in the community... walks, swimming. A person is due to start college in September.
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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