Working at Lutterworth View

People felt safe, 'There's always staff around'; safe medicines systems, good risk management, confident reporting but PBS policy gaps and no evidence of staff support after racial abuse incidents.

Staff confirmed 'the current staff team was stable, there were no vacancies' but 'bank staff were used to cover shortfalls'; observation confirmed 'sufficient experienced and competent staff'.

'Ongoing training is good. We've also had specific training that includes, sepsis, epilepsy, cerebral palsy. We have supervision with the manager'; staff trained in safeguarding, MCA, DoLS but not all RPI refresher up to date initially.

People 'go out to places every day, I choose what I want to do'; supported for 'walks, swimming... college... holiday'; monthly keyworker meetings to plan activities.