Last updated: 10 February 2026
"Approachable manager and good staff morale create a positive culture, but lack of activities programme is a major drawback."
Staff were trained in safeguarding and managers worked with other agencies [...] to address any safeguarding issues. People’s medicines were well-managed.
Staff told us the registered manager was approachable and listened to them. Most said morale at the service was good and the culture open and caring.
There were enough staff on duty to meet people’s needs and people made many positive comments about the staff team.
Staff received an induction when they first started working at the service and further training relevant to their roles. Training was up-to-date and relevant, for example staff had recently completed courses in Positive Behaviour Support (PBS).
The registered manager was approachable, listened to staff, and acted to address any shortfalls at the service. Staff said the registered manager had had a positive effect on the service and as a result morale was good.
Most people said there was a lack of activities. This was being addressed by the registered manager who was in the process of employing a new activities co-ordinator.
No real activities programme right now as residents say there is a lack and they are still hiring a coordinator, so your days are mostly routine personal care.
Most people said there was a lack of activities. This was being addressed by the registered manager who was in the process of employing a new activities co-ordinator.
Staff numbers are enough to meet needs safely with no rushing, but nothing special like a long stable team or very low agency use.
There were enough staff on duty to meet people’s needs and people made many positive comments about the staff team.
Only standard induction and mandatory training plus bits like behaviour support, no funded qualifications or career progression.
Staff received an induction [...] and further training relevant to their roles. Training was up-to-date and relevant, for example staff had recently completed courses in Positive Behaviour Support (PBS).
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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