Working at Lumley Residential Home
Hall Lane, Crook, DL15 0PW
Operated by Bondcare Willington Limited
40 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff get good training and support with a passionate culture, but no permanent manager in place and stretched staffing are concerns."
Safety & Risk
7/10
✓
People's medicines were appropriately managed. Medicines were safely received, stored, administered and destroyed when required. Clear protocols were in place for the use of 'as required' medicines.
Staff Culture
6/10
✓
Staff were passionate about providing good care outcomes and took ownership for their practice. They understood their roles, responsibilities and their accountability.
Staffing Levels
5/10
!
The provider made sure there were enough staff to meet people's needs. Relatives commented they felt staff were stretched at times but felt the care delivered was good.
Training & Dev
6/10
✓
Staff had received relevant and good quality training in evidence-based practice. Staff received support in the form of continual supervision, appraisal and recognition of good practice.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A manager had recently applied but left the service during the inspection and prior to their application being fully processed.
Programmes
6/10
✓
People told us they could go shopping when they wanted, to the community centre, pubs and to other local facilities. People were being supported to join in local events and participate in local community activities.
Points to consider
No permanent manager in place, one left during the inspection and a regional manager is covering.
At the time of our inspection there was not a registered manager in post. A manager had recently applied but left the service during the inspection and prior to their application being fully processed.
Staffing is adequate but relatives say they feel stretched at times.
Relatives commented they felt staff were stretched at times but felt the care delivered was good.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews