Working at Lulworth House Dementia Residential Care Home
Queens Avenue, Maidstone, ME16 0EN
Operated by Nellsar Limited
42 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Engaging activities and strong training, although management oversight and recruitment records have gaps."
Safety & Risk
6/10
✓
Individual risks to people were managed... However, there was a lack of consistency where the evidence of potential risks and actions taken were found... Medicines were being managed safely.
Staff Culture
6/10
✓
Staff told us they felt supported. 'The management are really supportive I can go to them about anything.' 'The registered manager has an open door...'
Staffing Levels
5/10
!
There were enough staff deployed to keep people safe... 'We have enough staff, we have a good team'... However, there were some shortfalls in the records around [recruitment].
Training & Dev
7/10
✓
Staff received refresher training... variety of training delivered... additional development was offered... 'We receive a lot of training, I have been offered to do an NVQ'... supervisions every couple of months.
Management
4/10
!
Quality assurance systems such as audits, checks and surveys were not always used effectively to monitor and improve the service. The registered manager's oversight of safe recruitment practices was not always effective.
Programmes
8/10
✓
Namaste sessions took place weekly... pet therapy... weekly outing... wellbeing coordinator... ice skating... community links like Salvation Army coffee morning.
Points to consider
Managers did not always spot issues in risk assessments or staff hiring records quickly enough.
Quality assurance systems such as audits, checks and surveys were not always used effectively... registered manager's oversight of safe recruitment practices was not always effective.
Staff hiring records had some gaps, even though new staff were watched closely until fixed.
Recruitment practices ensured that staff were safe... However, there were some shortfalls in the records around this... staff were supervised while pre-employment checks were sought.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews