Last updated: 10 February 2026
"Staff enjoy good morale and teamwork, feel confident in managers and receive effective training, but basic activities and adequate staffing hold it back."
People were protected from the risk of harm and abuse. Staff understood how to report concerns and to whom. People were involved with managing their care and support, including risks.
Staff told us morale was good and everyone enjoyed working with each other. There was a good sense of teamwork.
Staffing levels were appropriate to meet people's needs and there were sufficient numbers of skilled and experienced staff deployed to keep people safe.
Staff received specific training to ensure they can meet the needs of autistic people and people with a learning disability. Training for staff included, communication needs, positive behaviour support and reducing restrictive practices. Training was refreshed at regular intervals.
Staff told us they had confidence in all managers that concerns would be addressed if raised and felt the culture was good and things were discussed openly.
One person loved arts and craft. They said, “We do arts and craft on a Thursday. I love it”. People liked to go out for walks... supported to visit shops and restaurants.
Only basic activities like arts and crafts, walks and outings to shops, no dedicated coordinator or specialist programmes to make the role more varied.
“We do arts and craft on a Thursday. I love it”... go out for walks... supported to visit shops and restaurants.
Staffing levels are sufficient to meet needs but nothing special, no details on low agency use or strong staff retention.
Staff told us staffing levels were sufficient to meet people's needs and provide people with the support they required.
AI Generated
Last inspected: April 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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