Working at Lulus
3 Tasman Drive, Norwich, NR11 8XH
Operated by Allcare Community Support Limited
3 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Staff enjoy a supportive culture and strong safety practices, but gaps in mandatory training like fire safety and infection control need attention."
Safety & Risk
8/10
✓
2022: Assured provider met all infection prevention standards including PPE, testing, social distancing; staff showed good understanding of risks, dedicated to safety; relatives felt safe.
Staff Culture
8/10
✓
Per 2019: Staff told us they enjoyed their work and morale was good; 'It's a fabulous team here, everyone gets on so well'; 'you're always supported here'.
Staffing Levels
6/10
✓
Per 2019: Relatives and staff said there were consistently enough staff, rotas confirmed this; 2022: provider had measures to mitigate COVID-19 related staff pressures.
Training & Dev
4/10
!
Per 2019: Staff had not completed all of the provider's training including fire safety, infection control and health and safety; training sourced but oversight lacking.
Management
6/10
✓
Per 2019 inspection: There was clear and visible leadership in place with provider and management team present and visible, but quality checks did not identify staff had not completed all training.
Programmes
6/10
✓
Per 2019: Range of activities including arts, sensory, bowling, swimming, regular disco, trampolining, community outings, bus use and local events like Norfolk Show.
Points to consider
Some staff had not finished mandatory training on fire safety, infection control and health and safety.
Staff had not completed all of the provider's training. This included fire safety, infection control and health and safety.
Staffing levels are enough but COVID pressures meant they needed extra measures to cover shifts.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews