Working at Lugano Residence for the Elderly
3 Powell Road, Buckhurst Hill, IG9 5RD
Operated by Mr D Pearce & Mr M Brook
27 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Effective safety and infection control with supportive management and good team morale, but COVID staffing pressures and basic activities hold it back."
Safety & Risk
8/10
✓
2022: Effective IPC with risk assessments, PPE training, zoning, clean premises, outbreak plans; assured on all key IPC areas.
Staff Culture
7/10
✓
Per 2018: Good staff morale, teamwork via handovers and meetings; relatives note good atmosphere and staff enjoyment.
Staffing Levels
5/10
!
2022: Measures to mitigate COVID-19 related staff pressures; per 2018: Enough staff, additional support deployed as required.
Training & Dev
5/10
!
2022: All staff completed IPC training; per 2018: Induction and refresher training provided as required.
Management
7/10
✓
Per 2018: Registered manager visible, approachable, supports staff with meetings, BBQs, and continuous improvements; 2022: Proud of staff team.
Programmes
4/10
!
Per 2018: People supported to follow interests and social activities, including creative music example.
Points to consider
Enough staff to get by, but COVID shortages needed special plans to cover shifts.
2022: 'The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures'
Only basic training like induction and refreshers, no specialist courses or career development.
Per 2018: 'Staff told us they had attended training when they first started work and also attended refresher courses as and when required.'
Basic social activities and interest support only, no coordinator or varied programme to enrich the workday.
Per 2018: 'People were supported to follow their interests and participate in social activities.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews