Working at Lucerne House

Medicines were generally managed safely... We identified staff were not always recording the reason PRN was given or refused. This was immediately addressed by the service.

Staff spoke of feeling well supported by their seniors and the management team. They felt able to approach any member of senior staff for support or with any concerns. One said the registered manager 'is the best manager I have ever had'.

Staff were recruited safely and, in enough numbers, to keep people safe. People, family and staff were happy that there were enough staff to meet their care needs and spend time with them.

All staff had completed level 1 in dementia care training with some also having achieved level 2. Three staff had also completed level 3 training and could act as mentors for other staff.

The registered manager provided empowering and very good support for staff to be able to do their job effectively. They, the staff team and the provider, acted to ensure continuous excellent quality care for people living at Lucerne House.

The service was accredited by the provider's dementia care scheme... An A-Z Directory of Dementia Care, written with Leeds Beckett University was used... featured in the publication The Journal of Dementia Care.