Working at Lucerne House
12 Mitten Road, Bexhill On Sea, TN40 1QL
Operated by Care Pro (South East) Limited
10 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff enjoy a family-like culture with enough staffing and good training, although no registered manager and basic outings hold it back."
Safety & Risk
5/10
!
Improvements had been identified in relation to the management of medicines to ensure they were managed safely. We identified that room temperatures for medicines stored in people’s bedrooms had not been monitored.
Staff Culture
6/10
✓
One staff member told us, “Everyone is lovely, all like a family.” Staff told us that the new management were approachable, friendly, they were considerate of their wellbeing.
Staffing Levels
6/10
✓
Staff told us following the recent recruitment there was enough staff to meet the needs of the people living in Lucerne House and the Supported Living Services.
Training & Dev
6/10
✓
Staff had an induction and completed ongoing training. Staff completed an induction and training, and this was monitored by the management team, staff undertook competency assessments.
Management
4/10
!
Although there were managers at both Lucerne House and over the Supported Living services neither were registered with CQC. We were told applications for the managers registration had commenced.
Programmes
4/10
!
People were able to go out with staff on a regular basis, for example to the town, shopping, to the pub, for a coffee.
Points to consider
No permanent manager registered yet, applications just started so oversight still developing.
Although there were managers at both Lucerne House and over the Supported Living services neither were registered with CQC. We were told applications for the managers registration had commenced.
Some medication safety gaps like not checking storage temperatures and inconsistent care plan guidance.
We identified that room temperatures for medicines stored in people’s bedrooms had not been monitored. Although staff were clear about the support needed for individuals, guidance in care plans lacked consistency.
Only basic outings like shopping and pub trips, no dedicated activities coordinator or special programmes to vary the day.
People were able to go out with staff on a regular basis, for example to the town, shopping, to the pub, for a coffee.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews