Last updated: 10 February 2026
"Approachable passionate manager and supportive team culture, but infection control lapses with PPE and cleaning, plus basic activities, hold it back."
Staff did not always use personal protective equipment (PPE) effectively... Enhanced COVID-19 precautionary cleaning routines were not consistently carried out... some care plans contained contradictory information.
Staff told us they felt listened to, respected, valued and supported. One staff member told us, "[Manager] is building a strong team now."
Enough staff were deployed to meet people's assessed care needs... the provider had occasionally used Agency care staff, to ensure rota gaps were covered, while they recruited additional permanent staff... provider did not have all the required employment records for some of the newly employed staff.
Per 2019 comprehensive inspection: the provider had enabled the staff team to complete a good range of training modules... Supervisions were taking place but these needed to be more frequent.
Staff told us the manager was approachable and listened. One staff member told us, "Hats off to [Manager] though, they have so much passion about the service and the people who live here. [Manager] is really turning things around."
Per 2019 comprehensive inspection: Activities were planned by an activity co-ordinator who told us that they worked on a rota and provided a range of activities... people playing bingo, reading books and newspapers, colouring patterns and drawings and playing dominoes.
Some infection control problems like staff not wearing PPE right and cleaning not regular enough, raising safety risks on shift.
Staff did not always use personal protective equipment (PPE) effectively. We saw some staff wearing their facemasks incorrectly... Enhanced COVID-19 precautionary cleaning routines were not consistently carried out.
Only basic activities like bingo and colouring, so the role stays mostly routine personal care.
Per 2019 comprehensive inspection: people playing bingo, reading books and newspapers, colouring patterns and drawings and playing dominoes.
Staffing is adequate but they use agency workers sometimes and had missing checks for new staff that got fixed later.
the provider had occasionally used Agency care staff... provider did not have all the required employment records for some of the newly employed staff. The provider rectified that after the inspection.
AI Generated
Last inspected: March 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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