Working at Loxley Court

Risks to people's health and safety were assessed and mitigated. Medicines were managed in a safe and proper way. Incidents and accidents were logged and investigated and learnt from where appropriate. Staff had completed training in safeguarding vulnerable adults and were confident the registered manager would respond to any concerns.

We observed a pleasant and inclusive atmosphere within the home. Staff told us they felt well supported. Staff spoke about people with kindness and compassion.

There were enough staff deployed to keep people safe. We observed plentiful staff in all units and there was an unhurried and calm atmosphere. Most staff were safely recruited, with pre-employment checks completed before they started working at the service. In two staff files we found an incomplete employment history, which is required by law.

Staff received the training they needed to carry out their roles. There was a high level of compliance for the completion of training courses, including those the provider considered to be mandatory and those that addressed specific health needs, for example, dementia. New staff received a structured induction program.

Staff told us they felt well supported and were able to raise any issues they had with the registered manager informally or through planned meetings, such as supervisions. Relatives said the registered manager was approachable and supportive.