Last updated: 10 February 2026
"Staff feel well supported with good training and a kind culture, but activities lack consistency at times and recruitment had minor gaps."
Risks to people's health and safety were assessed and mitigated. Medicines were managed in a safe and proper way. Incidents and accidents were logged and investigated and learnt from where appropriate. Staff had completed training in safeguarding vulnerable adults and were confident the registered manager would respond to any concerns.
We observed a pleasant and inclusive atmosphere within the home. Staff told us they felt well supported. Staff spoke about people with kindness and compassion.
There were enough staff deployed to keep people safe. We observed plentiful staff in all units and there was an unhurried and calm atmosphere. Most staff were safely recruited, with pre-employment checks completed before they started working at the service. In two staff files we found an incomplete employment history, which is required by law.
Staff received the training they needed to carry out their roles. There was a high level of compliance for the completion of training courses, including those the provider considered to be mandatory and those that addressed specific health needs, for example, dementia. New staff received a structured induction program.
Staff told us they felt well supported and were able to raise any issues they had with the registered manager informally or through planned meetings, such as supervisions. Relatives said the registered manager was approachable and supportive.
People were offered opportunities to engage in activity some of the time, such as crafts, gardening and shopping trips outside the service. The provider employed an activities organiser. Our observations showed there were periods which lacked opportunity for meaningful activity or social stimulation.
Activities happen some of the time with a coordinator but inspectors saw quiet periods with little engagement, so shifts can feel routine.
Our observations showed there were periods which lacked opportunity for meaningful activity or social stimulation.
Staff numbers are enough for calm care but recruitment had gaps in a couple of files that were fixed after the inspection.
In two staff files we found an incomplete employment history, which is required by law. The registered manager audited all staff files after the inspection and told us they addressed any recruitment gaps retrospectively.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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