Working at Lowry House

People were kept safe... risk assessments in place with positive approach to risk taking... systems to learn lessons when things went wrong.

The service had a positive culture and staff worked together as a team. Staff spoke very positively about the registered manager and felt supported and able to raise concerns.

Staff were well trained. Staff told us training was good and covered everything they needed... 'The training is good, it is regular and there are always refreshers.'

People, relatives and staff were positive about the registered manager and the management team. Staff said 'The management team are amazing. They are approachable, and you can go to them about anything.'

There was an activity champion who promoted activities... staff supported people to fulfil lifelong aspirations including active holiday abroad and reductions in anxiety and behaviours.