Last updated: 9 February 2026
"Strong training and positive culture where staff feel supported, but no registered manager and unmanaged safety risks hold it back."
Risks were not always assessed, monitored and managed effectively. Three members of staff were not wearing masks and reported they were exempt for medical reasons. This risk had not been assessed.
Staff told us that they had received lots of training to carry out their role and that they enjoyed working at the service and felt that they were supported. We found the culture to be positive.
There were enough staff employed to enable people to receive care when they needed it. Staffing levels were based on a dependency assessment.
People were supported by staff who had the training and support required to provide effective care. Staff told us that they had received lots of training to carry out their role.
The service had a manager who was in the process of registering with the Care Quality Commission.
Per 2019 comprehensive inspection: The provider employed two activity co-ordinators and activities took place every day. People took part in varied activities.
No fully registered manager in place yet, so leadership oversight might not be fully stable.
The service had a manager who was in the process of registering with the Care Quality Commission.
Some safety risks like staff mask exemptions during COVID were not checked or managed ahead of time.
Three members of staff were not wearing masks and reported they were exempt for medical reasons. This risk had not been assessed and posed a risk to people using the service.
Staffing is adequate based on dependency needs but no details on low agency use or strong staff retention.
Per 2019 comprehensive inspection: When agency nurses or care staff had been occasionally used, the provider ensured appropriate pre-employment checks had been carried out.
AI Generated
Last inspected: April 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp