Working at Lower Meadow

Risks identified and minimised; 'manager had made safeguarding referrals... learning from accidents and incidents was shared with staff'

Staff spoke very highly of new managers, confident raising concerns: 'They always have an open door policy... will always listen to you'

New management team committed, visible and approachable per staff and relatives, but 'governance and oversight of the service had improved, but we found further progress was required'

Activities co-ordinator in post; community links including 'pupils from a local school regularly visited the home and people... attended a local dementia café'