Working at Lower Bowshaw View Nursing Home

The service continues to be in breach of legal regulation in relation to people’s safe care and treatment. We also identified breaches of regulation in relation to safeguarding, staffing and recruitment.

The culture within the service was poor. Staff did not always have the skills and knowledge to carry out their roles well and some staff were reluctant to change, therefore progression was slow.

We looked at staff recruitment files and found some files lacked application forms, full employment histories and pre-employment documentation and checks. The management team were in the process of reviewing all staff files and identifying issues.

Some mandatory training had taken place, but crucial practical training such as moving and handling had not been carried out in a timely way. Staff competencies had not been completed to ensure moving and handling was carried out safely.

The current manager and clinical lead commenced employment at the service in July 2025. When the new management team commenced at the home, there were minimal governance systems in place. Governance systems were still in their infancy and were in the process of being reviewed and amended.