Last updated: 9 February 2026
"Hands-on management creates a positive culture where staff feel supported and valued, with effective safety, although activities and programmes are weaker."
The provider had effective safeguarding systems in place and all staff had a good understanding of what to do to protect people. Risks were assessed and managed with detailed risk assessments and medicines were managed safely.
Staff spoke positively about working for the provider. They felt well supported, valued and happy in their work. Staff comments included 'I love working here' and 'We have a great manager'.
There was a consistent staff team who knew the people they supported well. There were sufficient numbers of staff to meet people's needs and the provider followed robust and safe recruitment procedures.
The provider had a good system to monitor all staff had regular training and refresher training. Staff felt well supported and had regular supervision and an annual appraisal to discuss their further development.
The registered manager was very much involved in the day to day running of the service including working hands on, alongside staff where required. They positively encouraged feedback and staff felt well supported and could talk to management at any time.
The person enjoyed a variety of hobbies and leisure pursuits, was supported to go to college independently, ride a bicycle, take holidays and trips out, and transform a room into a disco room.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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