Working at Low Furlong

The registered manager had a robust approach to managing safeguarding incidents... Risks to people were regularly assessed and there were plans in place to help mitigate risks. People received their medicines as prescribed... Learning from incidents and complaints was a key contributor to improvements.

There was a strong sense of equality and collaborative working between staff because they felt their views and opinions were valued. Staff felt motivated and proud of the care provided because the registered manager recognised individual staff member's skills and nurtured staff to reach their full potential.

There were enough staff to meet people's needs safely and effectively. People told us staff were available when they needed them and responded to their requests for assistance. One person told us they had recently rung their call bell and, 'Staff came almost immediately.'

Staff told us the registered manager was extremely supportive of them and was an effective leader and motivator. One staff member said, 'To me she is the absolute ultimate manager and leads by example.' Another staff member told us, '[registered manager] is like "let's do this together". She motivates everyone.'

There was a full programme of meaningful activities... designed to give people a sense of usefulness and purpose... making candles, soaps and bath bombs... net of knitted poppies... walking club... theatre and garden centre visits. Staff organised events that included the local community and schools.