Working at Loveday Kensington

There were effective systems and policies in place to ensure people were protected from the risk of harm or abuse. Staff completed safeguarding training and had a comprehensive understanding of the processes to follow if they had any concerns.

People were cared for by a dedicated and compassionate staff team who felt valued and appreciated. Staff praised the working environment and the training and support they received to help provide high standards of care. One staff member said, 'This is the best place I have ever worked.'

The provider's policy ensured staffing levels were above industry standards with a baseline of 1 care staff member for 2 people. Observations throughout the inspection showed there were enough staff on duty to meet people's needs in a timely manner.

Along with mandatory training, staff also had access to specialist training modules related to people's specific conditions. This included a specific 'Dementia Interpreter' course, which was a requirement for all staff.

People and their relatives were extremely positive about the management team and told us that nothing was too much trouble and they were always available. There were robust systems in place from the management team to ensure high standards of care were provided and maintained.

The provider had gone above and beyond and had created individual bespoke programmes called 'Extraordinary Days'. This gave people the opportunity to experience special events that were very important to them.