Last updated: 9 February 2026
"Staff feel supported by an approachable manager and team, but poor training, short staffing and weak oversight hold it back."
People were placed at risk from scalding due to hot water... no risk assessment in place in relation to the areas of the home not having TMV valves.
Staff told us they felt the registered manager and senior team were supportive and approachable.
People reported that they did not always feel there were enough staff, 'Sadly at the moment they are short staffed. Those that are here are very good at caring for us. They are our friends. Staff can be running around sometimes'.
The provider's staff training matrix showed seven out of 16 staff were not up to date with the provider's mandatory training.
The registered manager did not always effectively operate quality assurance and governance systems to drive continuous improvement in the service.
External companies regularly visited the home to provide activities for people... 'They [entertainers] come in and sing songs/ play music'.
Lots of staff behind on basic training and missing skills like catheter care, plus no supervisions or appraisals for over a year.
seven out of 16 staff were not up to date with the provider's mandatory training... Supervisions... had not been completed since March 2021.
Management lacks proper oversight with no audits or systems to check and improve quality and safety.
The registered manager did not always effectively operate quality assurance and governance systems... no evidence of audits being completed of people's care plans and risk assessments.
Sometimes short staffed so you end up running around busy even if call bells get answered.
people reported that they did not always feel there were enough staff, 'Sadly at the moment they are short staffed... Staff can be running around sometimes'.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp