Working at Lovat House Residential Care
6 Crescent Road, Wokingham, RG40 2DB
Operated by Mr Ian Robert Tappin
25 bedsResidential homes
Workplace Score
4.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.1/10
Key Finding
"Staff feel supported by an approachable manager and team, but poor training, short staffing and weak oversight hold it back."
Safety & Risk
4/10
!
People were placed at risk from scalding due to hot water... no risk assessment in place in relation to the areas of the home not having TMV valves.
Staff Culture
6/10
✓
Staff told us they felt the registered manager and senior team were supportive and approachable.
Staffing Levels
4/10
!
People reported that they did not always feel there were enough staff, 'Sadly at the moment they are short staffed. Those that are here are very good at caring for us. They are our friends. Staff can be running around sometimes'.
Training & Dev
2/10
✕
The provider's staff training matrix showed seven out of 16 staff were not up to date with the provider's mandatory training.
Management
4/10
!
The registered manager did not always effectively operate quality assurance and governance systems to drive continuous improvement in the service.
Programmes
4/10
!
External companies regularly visited the home to provide activities for people... 'They [entertainers] come in and sing songs/ play music'.
Points to consider
Lots of staff behind on basic training and missing skills like catheter care, plus no supervisions or appraisals for over a year.
seven out of 16 staff were not up to date with the provider's mandatory training... Supervisions... had not been completed since March 2021.
Management lacks proper oversight with no audits or systems to check and improve quality and safety.
The registered manager did not always effectively operate quality assurance and governance systems... no evidence of audits being completed of people's care plans and risk assessments.
Sometimes short staffed so you end up running around busy even if call bells get answered.
people reported that they did not always feel there were enough staff, 'Sadly at the moment they are short staffed... Staff can be running around sometimes'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews