Working at Lound Hall
Jay Lane, Lowestoft, NR32 5LH
Operated by KRG Care Homes Limited
43 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Strong safety and visible leadership with a positive culture, but staffing lacks stability and activities are not innovative."
Safety & Risk
8/10
✓
2022 targeted inspection: Assured provider preventing infections, using PPE effectively, testing and vaccinations robust; per 2018: risks well-managed, medicines safe.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Open, honest and transparent culture; staff felt able to share views without reservation and were invited to feedback meetings.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: There were enough staff to meet people's needs; agency use reduced after recruiting more permanent staff (2022: measures to mitigate COVID staff pressures).
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: All staff up to date with mandatory training including dementia and MCA; staff positive about training, regular supervision and thorough induction.
Management
7/10
✓
Per 2018 comprehensive inspection: The registered manager and clinical lead were visible and led by example; staff told us they had regular supervision sessions.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Dedicated activities staff providing varied programme: pamper days, entertainers, trips, darts, mobile library.
Points to consider
Staffing is enough to get by with reduced agency use, but not super stable with no long-term team mentioned.
The service had been successful in recruiting more permanent staff which meant the use of agency staff was reduced
Activities are regular variety like pamper days, trips and entertainers with a coordinator, but no specialist or innovative programmes.
new member of activities staff ... pamper days ... entertainers ... trips to the garden centre
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews